CameoCameo

Refund Policy

Last updated: May 24, 2026

14-Day Money-Back Guarantee

We want you to be completely satisfied with Cameo. If you're not happy with your purchase for any reason, we offer a full refund within 14 days of your purchase date, no questions asked.

How to Request a Refund

There are two ways to request a refund:

Option 1: Via Paddle Receipt (Fastest)

Use the refund link in your Paddle purchase receipt email. This is the quickest way to process your refund.

Option 2: Contact Support

  1. Email us at support@macroblink.io
  2. Include your order number or the email used for purchase
  3. Let us know you'd like a refund

We typically process refund requests within 1-2 business days. Once approved, the refund will be credited to your original payment method within 5-10 business days, depending on your bank or payment provider.

Subscription Refunds

For subscription plans (Monthly or Yearly):

  • First payment: Full refund within 14 days of initial purchase
  • Renewal payments: Full refund within 14 days of the renewal charge
  • Cancellation: You can cancel anytime from your dashboard. Your subscription will remain active until the end of the current billing period

Mac App Store Purchases

Cameo is sold on the Mac App Store, and Apple handles its refunds under Apple's own policy — request one through Apple, not through us. We can't issue refunds for a purchase we never processed, but write to us anyway if something is wrong: a bug we can fix is worth more to us than a refund you had to chase.

Lifetime Licenses

Lifetime licenses are no longer sold. Existing ones remain valid; the original 14-day refund window applied at the time of purchase.

After Your Refund

Once your refund is processed, your license will be deactivated. You will no longer have access to premium features. Any machines activated with your license will be automatically deactivated.

Exceptions

While we strive to honor all refund requests, we reserve the right to deny refunds in cases of:

  • Abuse of the refund policy (multiple refund requests)
  • Fraud or unauthorized purchases
  • Violation of our Terms of Service

Payment Processor

All payments and refunds are processed through Paddle, our merchant of record. Paddle handles the refund transaction and you may see "Paddle" on your bank statement for both the original charge and the refund.

Contact Us

If you have any questions about our refund policy or need assistance, please contact us at support@macroblink.io

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