Troubleshooting
🖥️
Black screen in recording
- •Grant Screen Recording permission in System Settings
- •Restart Cameo after granting permissions
- •Try recording a different window or screen
- •Update to the latest macOS version
🔇
No audio in recording
- •Check Microphone permission in System Settings
- •Verify correct audio input is selected
- •For system audio: requires macOS 13.0+
- •Check that audio isn't muted in mix settings
📹
Camera not showing
- •Grant Camera permission in System Settings
- •Check if another app is using the camera
- •Try selecting a different camera device
- •Restart Cameo if camera was just connected
⚠️
Export fails or crashes
- •Ensure sufficient disk space (check storage guide)
- •Try a lower resolution or different codec
- •Close other GPU-intensive applications
- •Update your macOS and graphics drivers
🎯
SmartZoom not detecting clicks
- •Grant Accessibility permission for enhanced detection
- •Adjust sensitivity in SmartZoom settings
- •Try recording at a higher frame rate
- •Manually add zoom points in Studio
🐢
App running slowly
- •Close unnecessary background applications
- •Reduce preview quality during recording
- •Export at a lower resolution
- •Check Activity Monitor for resource usage
Frequently Asked Questions
How do I start a screen recording?
Click the Cameo menu bar icon or use the keyboard shortcut ⌘+Shift+R. Select your capture area (full screen, window, or region), configure audio settings, and click Record.
Why can't Cameo record my screen?
macOS requires Screen Recording permission. Go to System Settings → Privacy & Security → Screen Recording and ensure Cameo is enabled. You may need to restart Cameo after granting permission.
How do I record system audio?
Enable 'System Audio' in the audio settings before recording. Note: System audio capture requires macOS 13.0 (Ventura) or later.
Why is my export slow?
Export speed depends on your Mac's GPU. Apple Silicon Macs export fastest (up to 6x realtime). Try HEVC codec for better performance, or reduce resolution if needed.
Can I edit my recording after capturing?
Yes! Open your recording in Studio (⌘+E) to add SmartZoom effects, text overlays, canvas backgrounds, and configure Camera PiP settings.
How does SmartZoom work?
SmartZoom analyzes your mouse clicks, keyboard input, and UI interactions to automatically create zoom effects that highlight important actions in your recording.
What's the difference between H.264 and HEVC?
HEVC (H.265) produces smaller files with same quality but requires more processing power. H.264 is more compatible with older devices. Both use GPU acceleration.
How do I cancel my subscription?
You can manage your subscription through the Paddle customer portal. Click 'Manage Subscription' in the app's settings or contact support for assistance.
macOS Permissions
How to enable permissions: Open System Settings → Privacy & Security → Select the permission type → Enable the toggle next to Cameo. Restart Cameo after making changes.
Keyboard Shortcuts
Action
Shortcut
Start/Stop Recording
⌘+⇧+R
Pause/Resume
⌘+⇧+P
Open Studio
⌘+E
Export Video
⌘+⇧+E
Preferences
⌘+,
Quit Cameo
⌘+Q